Shipping & Return Policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after confirmation. Orders are not shipped on Sundays or public holidays.
Shipping Time
Delivery timelines may vary based on location:
- Local (within state): 2–4 business days
- Other locations: 3–7 business days
Delays may occur during peak seasons or due to unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout based on your delivery location.
Order Tracking
Once your order is shipped, you will receive a tracking ID via SMS/email to track your delivery status.
Delivery Issues
If your order is delayed, lost, or damaged during transit, please contact us within 48 hours of expected delivery.
Return & Refund Policy
Nature of Products
As Veka Homemade Products deals with food and consumable items, returns are accepted only under specific conditions.
Eligible for Return / Replacement
You may request a return or replacement if:
- The product is damaged during delivery
- You received a wrong product
- The product is spoiled or unfit for consumption
👉 You must raise the request within 24–48 hours of delivery with proper proof (images/video).
Non-Returnable Items
We do not accept returns for:
- Change of mind
- Taste preference issues
- Opened or used products (unless defective)
Refund Process
- Approved refunds will be processed within 5–7 business days
- Refunds will be credited to the original payment method
Replacement Policy
In eligible cases, we may provide a replacement instead of a refund, based on product availability.
Cancellation Policy
- Orders can be cancelled before dispatch only
- Once shipped, cancellation is not allowed
Contact Us
For any shipping or return-related queries, contact us at:
📧 kalaveluchamy0430@gmail.com
